Migrate, Modernize, and Manage in a Cloud Agnostic Environment
In today’s digital-first landscape, government agencies require adaptable, cost-effective, and secure cloud solutions to optimize operations, enhance security, and support rapidly evolving IT demands. OST’s Cloud Solutions enable organizations to seamlessly migrate, modernize, and manage their cloud environments, providing maximum scalability, resilience, and cost efficiency. As a cloud agnostic, trusted agent, we have performed cloud migrations for several customers including the DoD, DHS, DoT, and HUD. Our cloud expertise spans AWS, Google Cloud, Azure, Oracle, and USDA DISC environments.
By leveraging cloud-native architectures, automation, and advanced security frameworks, OST helps agencies reduce IT infrastructure burdens, enhance business continuity, optimize infrastructure costs, and accelerate mission success. Our approach integrates Infrastructure as Code (IaC), SecDevOps, multi-cloud strategies and integration, and AI-driven operations and management, allowing organizations to operate with greater agility and efficiency.
The Challenges of Cloud Solutions
- Facilitating secure data storage, real-time access, and interoperability across cloud environments
- Ensuring cloud environments meet stringent regulatory and cybersecurity requirements.
- Migrating outdated, on-premises systems to secure and efficient cloud architectures while minimizing operational disruptions
- Enabling organizations to dynamically scale infrastructure to meet mission demands without compromising reliability.
- Strengthening resilience by distributing systems across geographically diverse availability zones
Different by Design
OST delivers customized cloud solutions for government, defense, and enterprise IT environments, seamlessly integrating security and performance optimization. With deep expertise conducting cloud migration assessments and defining strategies, we support multi-cloud, hybrid cloud, and private cloud deployments. Emphasizing a security-first approach, we adhere to Zero Trust security principles and ensure compliance with cybersecurity standards such as FISMA, FedRAMP, NIST, and agency-specific mandates. Our use of tools including Docker, Terraform, Ansible, Puppet, Chef, Pulumi, and cloud-specific tools like AWS CloudFormation, Azure Resource Manager (ARM) templates, and Google Cloud Deployment Manager, Azure CLI, and AWS CLI automated cloud provisioning, operational flexibility, and cloud container orchestration.
CASE STUDY:
Cloud Integration of Low Code COTS
Challenge
A DHS Component organization faced fragmented customer experiences across its independent program offices and directorates. This lack of coordination led to inefficiencies and a disjointed customer experience (CX), hindering the delivery of services and products. The organization is undergoing a Customer Experience (CX) Transformation to integrate these touchpoints, improving service delivery, and creating a unified, streamlined customer journey.
Solution
Solution
OST developed a FedRAMP approved solution that improved the authorization process, low-code Salesforce CRM system on the Salesforce Government Cloud. The solution included the roll out of five separate but interconnected instances, each with their own specialized workflows integrating multiple customer touchpoints with a Front Portal (Salesforce Communities Cloud) that allows users to manage and work cases. Data security is ensured with Salesforce Shield, protecting Sensitive Personally Identifiable Information (SPII).
Outcome
The Salesforce Agile Tracker enhanced project management by creating cases with associated tasks, tracking tasks and backlogs, employing test scripts, and managing sprint progress within the platform, accelerating delivery and ensuring high-quality outcomes. The Program-Based Customer Relationship Management (PBCRM) system successfully supports DHS’s CX transformation initiatives, offering a secure, scalable platform that manages inquiries, cases, and tasks across multiple programs and organizational units. Key outcomes include:
- Data-Driven Insights: Real-time tracking of inquiries, sentiment, and CX metrics.
- Streamlined Workflows: Efficient CRM management of actions and communications across customers, agents, and stakeholders.
- Comprehensive Tracking: Maintains communication and task history for full visibility across directorates and roll-up views for management oversight.
- 360-Degree Profiles: Centralized individual and community profiles offering complete customer views.
This unified system delivers improved efficiency, transparency, and a consistent and satisfying customer experience, advancing DHS’s mission to enhance service delivery.
CASE STUDY:
DHS Cloud Migration Without Interruption
Challenge
DHS required a secure, compliant cloud solution to migrate enterprise systems from an expiring datacenter contract. The new environment required alignment with DHS enterprise architecture standards while ensuring high availability and cybersecurity compliance.
Solution
OST designed and executed the migration of DHS Company Owned, Company Operated (COCO) environment to a Government Owned, Government Operated (GOGO) FISMA High and FedRAMP-certified USDA DISC environment. Key elements of the solution included:
- Designing and implementing cloud network infrastructure, ensuring seamless integration with DHS OneNet.
- Setting up secure virtual network circuits for data migration and application synchronization.
- Optimizing authentication and single sign-on (SSO) to leverage the new Cloud environment capabilities.
- No interruption of customer service or capability during the multi-phase migration.
Outcome
OST enabled DHS to streamline operations, enhance cybersecurity, and reduce IT infrastructure costs by delivering a secure, scalable, and future-proof cloud environment. Our solution ensured full compliance with DHS cybersecurity mandates, safeguarding cloud operations while granting our client complete control over its cloud-hosted systems. By optimizing resource utilization, we drove significant cost savings and operational flexibility, bringing efficiency and reduced timelines for application enhancements, and reducing hosting expenses while enhancing resilience.