Performance with Precision
From frontline disaster response to the digital modernization of essential mission systems and public services, OST’s Mission Support & Optimization capabilities enable agencies to deliver essential services with greater speed, integrity, and impact. Our integrated solutions address today’s operational demands while building the foundation for smarter, more resilient government programs.
Mission Support
OST delivers full-spectrum workforce management and operational support tailored for government needs. With 25+ years of experience, our vendor-agnostic MSP/VMS model provides real-time labor visibility, surge capacity, and automation to optimize staffing across mission-critical functions.
Scalable Talent. Transparent Results.
- Data-driven workforce planning and analytics
- Seamless MSP/VMS integration for IT, financial, and administrative roles
- Proven performance: $15M+ in state-level cost savings
In the Field: OST supported 45 agencies across Pennsylvania, managing over 1,200 IT professionals and streamlining talent operations across $190M in annual budgets.
Mission Optimization
OST helps agencies align people, technology, and performance metrics to optimize service delivery, reduce costs, and improve outcomes. Our solutions blend a proprietary Agile5 methodology, AI/ML, and advanced analytics into secure, scalable operational frameworks.
Delivering Lasting Impacts
- Full lifecycle program and project management
- Integrated logistics, data management, and cloud operation
- Predictive analytics to drive readiness and efficiency
In the Field: OST led Agile modernization across 20+ programs at USTRANSCOM, enhancing global logistics operations while maintaining 24/7 mission readiness.
Intelligent Performance Optimization (iPO)
OST’s solutions use modeling, simulation, and analytics to transform complex programs into transparent, adaptable ecosystems. Our predictive platforms empower agencies to manage uncertainty and improve delivery precision, optimizing performance and outcomes at every level.
Simulated Insight. Real-World Results.
- Dynamic simulation of risks, costs, and timelines
- Real-time dashboards for performance tracking and decision-making
- Scalable across portfolios for enterprise-wide visibility
In the Field: OST optimized operations for a federal revenue program, streamlining 30 concurrent projects and improving responsiveness using automated dashboards.
Customer Experience (CX)
OST transforms government service delivery with CX expertise that blends data, design, and intelligence automation. We help agencies modernize platforms, reduce friction, and increase citizen trust through omnichannel engagement and performance monitoring.
An Intuitive Approach
- Journey mapping and CRM modernization
- AI/RPA-powered support channels
- CX compliance and real-time feedback loops
In the Field: OST reimagined the Army’s training ecosystem introducing mobile access, federated search, and cloud-based platforms that dramatically improved usability and adoption for soldiers worldwide.
Program Integrity
We safeguard federal and state programs through compliance oversight, fraud prevention, and analytics-driven performance monitoring. OST ensures programs are delivered efficiently, transparently, and with public trust.
From Reactive to Resilient
- Real-time FWA detection, appeals support, and audit-readiness
- Automated dashboards and predictive modeling
- Proven integrity for healthcare, disaster recovery, and financial programs
In the Field: OST supported MEDCOM with enterprise-wide oversight, resolving unmatched transactions and improving EMS logistics efficiency.
Disaster Support
OST enables government to prepare for, respond to, and recover from disasters with greater speed and accountability. Our solutions combine on-the-ground personnel with digital infrastructure and AI to accelerate resilience.
From Reactive to Resilient
- AI-enhanced claims management and field office deployment
- Community risk modeling and insurance engagement
- Seamless surge staffing and appeals resolution
In the Field: In the wake of Superstorm Sandy, OST processed over 19,000 appeals, reduced adjudication time by 35%, and helped deliver $70B in support through expert disaster claims management.