Rapid, Data-Driven Digital Disaster Support
Disasters—whether natural or man-made—pose enormous challenges for property owners, first responders, local communities, and critical infrastructure. Stakeholders must prepare for and as necessary mobilize rapidly while ensuring business enablement and financial accountability, regulatory compliance, and effective resource allocation. With disasters increasing in frequency, and the cost to prepare for and respond ever-growing, agencies need a trusted partner who can direct targeted mitigation, enhance preparation, accelerate recovery, and enhance resilience while maximizing efficiencies.
OST’s Disaster Support capabilities provide government agencies with end-to-end solutions that ensure preparedness, response, and recovery are executed with precision, efficiency, and care. With deep expertise in field response, disaster insurance, emergency management, and data-driven decision-making, OST helps agencies mitigate risk and accelerate recovery efforts to restore stability for impacted communities. By leveraging the power of AI-enabled analytics, OST can target mitigation dollars where most appropriately applied, identify most vulnerable citizens for preparation campaigns, and reduce response times, enabling informed decision-making before, during, and after crisis events. Also, using analytics, we know the right skills and resource level to respond to a disaster. Leveraging an agile staffing model, OST rapidly scales personnel and operations to meet the evolving demands of disaster response and recovery, delivering mission-driven solutions when they matter most.
Core Disaster Relief & Preparedness Solutions:
- Risk Mitigation & Planning – Identifying at risk and vulnerable mitigation infrastructure and recommending efficient and high-impact allocation of scarce mitigation dollars, creating strategic response plans and allocating resources by integrating historical data, real-time sensor data, geospatial analysis, and predictive modeling to identify communities with a higher hazard-risk.
- Community Engagement for Preparedness – Increasing citizens’ awareness and ensuring that local communities are well-equipped to act before, during, and after a disaster by fostering local partnerships, coordinating awareness initiatives, promoting insurance purchases, recommending individual, business, and community preparedness initiatives, and assisting in disaster preparation.
- Disaster Response Services – Establishing physical and/or virtual Field Response Offices to support claims processing and deploying our adjuster teams on the ground, supporting independent adjuster and insurance company activities, supporting government response teams, and responding to questions, providing education, and making recommendations to policyholders and local community officials.
- Insurance Operations – Leveraging expert oversight to manage claims processing, appeals, and inquiries for better citizen experiences. Our team ensures timely, thorough resolutions by overseeing and reinspecting claims from a network of 50 commercial insurance companies and government counterparts.
Trusted Partner in Disaster Support
- Proven Track Record – OST has supported and managed closure of over 1.9 million flood claims totaling $95+ billion in support to impacted communities.
- Agility in Crisis – OST has rapidly mobilized field response offices, digital infrastructure, and over 1,000 personnel to support major disasters, including Superstorm Sandy, Hurricanes Harvey & Irma, and the COVID-19 pandemic response.
- Cutting-Edge Technology – AI, geospatial analytics, and simulation-based risk modeling power OST’s data-driven disaster support solutions.
When disaster strikes, OST delivers, ensuring faster community recovery, more efficient government operations, that produce a fairer, faster, and smoother citizen experience.
CASE STUDY:
Clearing the Way – Disaster Claims & Recovery Support
Challenge
Superstorm Sandy resulted in 145,000 claims and $70 billion in damage, creating massive backlogs, delays, and litigation risks. A disaster relief organization urgently needed expert support to manage appeals, stakeholder engagement, and Congressional oversight inquiries.
Solution
OST deployed over 400 personnel, established rapid response field offices, and leveraged AI-driven claims assessments to streamline adjudications.
Outcomes
OST case workers engaged with key stakeholders, legal teams, and impacted communities to ensure fair, timely, and efficient claims resolution.
- Processed 19,400+ complex appeals, ensuring fair payouts.
- Settled 95% of claims that would have otherwise entered a costly appeals process.
- Reduced adjudication time by 35% and eliminated operational bottlenecks.
- Scaled staffing & resources efficiently and effectively, adapting to fluctuating needs.
From risk identification, to mitigation and resilience planning through to response and recovery, OST is the partner that agencies trust to deliver rapid, scalable, and citizen-focused disaster support.