Mission Support

Providing Scalable Workforce Solutions

In today’s dynamic and resource-constrained government environment, mission success hinges on the ability to respond rapidly to changing priorities, staff critical roles with precision, and maintain full compliance with complex procurement and labor standards at federal, state, and local levels. OST’s Mission Support capabilities deliver an end-to-end, vendor-neutral solution that aligns people, processes, and technology to help government meet established goals with speed, scale, and complete transparency.

With over 25 years of experience, OST provides staffing, resource planning, process management, and operational support across government sectors. We partner with agencies to modernize how labor is sourced, tracked, and optimized. By integrating commercial off the shelf technologies like SAS, Power BI, VectorVMS, and Power Automate, OST ensures complete visibility across workforce operations, enabling government leaders to make better decisions, meet performance goals, and deliver greater public value.

Powering the Mission

  • Real-time data through AI-enhanced analytics
  • Customizable dashboards tailored to stakeholder needs
  • Automated scheduling procedures
  • Surge capacity for fluctuations in workforce requirements
  • Flexible ad-hoc, on-demand reporting tools

Transformative Solutions

OST’s support is mission-first and data-driven. We manage complex workforce programs at scale, supporting over 2,000 resources across several state and local government clients by combining proven operational workflows with robust technology platforms. Our vendor-agnostic MSP/VMS model ensures equitable, competitive sourcing while giving agencies full oversight of staffing operations. With comprehensive staffing for IT, engineering, financial, and administrative labor categories, OST ensures the mission is delivered. We have a strong track record with federal and state governments including PA, NY, TX, FL, OH, and DC. We don’t just support operations, we transform them.

Providing complete transparency through:

    • Real-time dashboards and analytics powered by SAS, Power BI, and VectorVMS
    • 120+ standard reports (compliance, KPIs, spend, time tracking)
    • Ad-hoc reporting tailored to client-specific metrics
    • Seamless integration with Office 365 and calendar systems
    • Automated onboarding, scheduling, and issue resolution
    • Exportable data (Excel, CSV, PDF) for flexible use across systems

CASE STUDY:

Supporting 45 Agencies Across Pennsylvania

Challenge

The Commonwealth of Pennsylvania needed to manage over 1,200 IT professionals across 45 government agencies. The task required accurate, compliant staffing across 97 labor categories with tight deadlines and zero disruption during transition.

Solution

OST implemented a Managed Service Provider (MSP) model using our VMS platform. This enabled real-time task tracking, quote management, automated onboarding, and SLA adherence. Deployment was completed within three months.

Outcome

Our work across the state yielded the following.

    • Achieved 100% SLA satisfaction and a 99.5% incumbent capture rate
    • Reduced requisition cancellations from 45% to 14%, a 70% improvement in efficiency
    • Delivered $15M in cost savings
    • Expanded vendor pool from 220 to 366, with 190 SDBs
    • Supported $190M in annual spend with Outstanding customer satisfaction ratings

CASE STUDY:

OST’s Mission Support Powers IT Needs

Challenge

When a State’s central IT office embarked on a major modernization program, it faced unfilled, mission-critical positions and lacked expertise in AI and Robotic Process Automation (RPA) and had little budgetary latitude.

Solution

OST established a nationwide network of pre-vetted suppliers and orchestrated the identification and onboarding of talent for every open slot within days, achieving a 99%-plus fill rate and keeping attrition under 5%. OST’s talent-forecasting engine anticipated upcoming departures and pipelined replacements, ensuring seamless transitions and uninterrupted mission services.

Outcome

The State gained instant access to niche skill sets from AI/ML engineers, human-centered design experts, and zero-trust security analysts, empowering teams to redesign citizen portals, automate workflows, and fortify defenses. This came 20% below current State expenditures. Projects were delivered on schedule, citizens experienced faster, more intuitive online services, while real-time security monitoring and preventive remediations dramatically reduced vulnerability exposure.