Safeguarding Programs. Strengthening Public Trust.
Government programs are foundational to modern society, delivering essential services and financial assistance to citizens when needed most. But when those programs are vulnerable to fraud, mismanagement, or compliance lapses, the mission—and public trust—is at risk. OST’s Program Integrity solutions ensure that public programs operate efficiently, effectively, transparently, and in full compliance with all federal and state mandates.
OST provides full-spectrum oversight and analytics-driven support that helps agencies detect and prevent fraud, waste, and abuse (FWA), improve data accuracy, and ensure regulatory compliance. From disaster assistance to Medicaid and insurance claims, OST applies proven frameworks that combine compliance assurance, real-time performance tracking, predictive analytics, and automated audits. Our approach allows agencies to monitor and optimize every stage of program delivery, ensuring benefits reach the right people and funds are used responsibly.
OST – Helping Prevent Fraud, Waste, and Abuse
- Regulatory oversight and contractor compliance reviews
- Claims and benefits verification via sampling and post-event audits
- Appeals, mediation, and dispute resolution
- Data integrity, validation, and standardization
- Predictive analytics and anomaly detection for fraud prevention
- Performance measurement dashboards and KPI tracking
Bringing Integrity into Practice
OST delivers end-to-end Program Integrity solutions that go well beyond compliance checkboxes. We create dynamic, data-driven environments where risks are detected early, service delivery is measured in real time, and accountability is built into every layer of the program. Our Program Integrity solutions don’t just protect programs, they help transform them. By embedding transparency and continuous improvement into every process, we enable government to meet today’s expectations and tomorrow’s challenges with confidence.
CASE STUDY:
Rapid and Accurate Disaster Relief
Challenge
After Superstorm Sandy, over 145,000 NFIP claims were filed, which required diligent evaluation. Due to the sensitivity of the situation, there was pressure to deliver accurate, fair, and timely resolutions while facing public scrutiny.
Solution
As the appeals contractor, OST rapidly deployed over 400 full-time staff and stood up physical and IT infrastructure. We managed stakeholder communication, supported legal reviews, and guided claimants through arbitration, while maintaining transparency with Congressional inquiries and constituent outreach.
Outcome
OST’s solution successfully processed over 19,400 complex appeal cases while maintaining strict volume and quality metrics. The dynamically scaled operations met fluctuating demand and control costs, all while strengthening public trust through transparent and accountable engagement.
Outcome
CASE STUDY:
Program Integrity for the US Medical Command
Challenge
The United States Medical Command (MEDCOM) and the Office of the Surgeon General (OTSG) faced the challenge of optimizing their headquarters operations through effective programmatic and financial management ranging from audit capabilities and data analytics to process improvement and strategic planning. The goal was to enhance the efficiency and effectiveness of healthcare delivery.
Solution
The comprehensive solution for MEDCOM provided integrated services crucial for elevating medical readiness, streamlining operations, and strengthening financial accountability across key directorates. Leveraging modern digital tools and a performance-driven methodology, we ensured clear visibility into readiness, public health metrics, and resource utilization across numerous Army locations.
Outcome
Our enterprise-level support in the areas of budget execution, workforce management, healthcare logistics, knowledge management, and compliance operations empower MEDCOM leadership to focus on strategic priorities. We delivered significant, measurable results; accurately processing over $400 million in funding requests, eliminating $5.7 million in unliquidated obligations, and resolving $1.9 million in unmatched transactions. We deployed over 500 standardized EMS kits across Army installations, improving logistics efficiency by 30%, reducing EMS response time by 20%, and fortifying MEDCOM’s digital posture through cybersecurity and digital resilience initiatives.